Shipping policy

Shipping Policy

Thank you for shopping with BR Customs. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Processing Times

Most orders are processed within 3–7 business days before shipment.

Custom apparel, limited releases, and high-volume order periods may require additional processing time. If your order is expected to take longer than usual, we’ll keep you informed.

Business days are Monday through Friday and do not include weekends or holidays.

Shipping

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping times are estimated by the shipping carrier and begin after your order has been shipped, not when it is placed. Delivery dates cannot be guaranteed.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

BR Customs is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the package.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, BR Customs is not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances beyond our control.

If your package appears to be lost, please contact the shipping carrier first. If you need additional assistance, feel free to contact us and we’ll do our best to help.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the package and the damaged item so we can review the issue.

Local Pickup

If local pickup is offered, customers will receive an email with pickup instructions once their order is ready. Orders must be picked up within the timeframe provided.

Questions

If you have any questions regarding your order or shipping, please contact BR Customs. We’re happy to help and will respond as quickly as possible.