Refund policy
RETURNS & EXCHANGES
We want you to feel confident ordering from BR Customs. If your collection apparel isn’t the right fit, we’re here to help with an exchange or store credit.
BR CUSTOMS COLLECTION APPAREL
Request an exchange or store credit within 14 days of delivery. This includes our standard collection designs, even when your item is printed after you order. Made-to-order collection apparel is not considered personalized apparel.
• Items must be unworn, unwashed, and in their original condition, with any original tags attached.
• Items must be free of stains, odors, alterations, and signs of wear.
• Please include your order number or proof of purchase.
EXCHANGES & STORE CREDIT
You may exchange an eligible item for another size or another item, subject to availability, or choose store credit for the amount paid for the returned item.
If your replacement costs more, you pay the difference. If it costs less, the remaining balance is issued as store credit.
For size or preference returns, customers pay return shipping. BR Customs covers standard shipping for the replacement item. We do not deduct the original included shipping cost from your store credit.
Returns for size or preference are resolved through exchanges or store credit rather than refunds to the original payment method.
PERSONALIZED & COMMISSIONED ORDERS
Items made with your requested names, personal artwork, custom wording, or other customer-specific design details are final sale and cannot be returned or exchanged for size or preference.
Please review your size and approved design details before ordering. This does not affect our commitment to resolve damaged, defective, or incorrect items.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us within 7 days of delivery if anything is damaged, defective, or incorrect. Include your order number and clear photos of the item and, when relevant, the packaging.
If we sent an incorrect item or your item arrived damaged or defective, we’ll make it right at our expense, including any necessary return and replacement shipping. If a replacement is unavailable, we’ll arrange a refund for the affected item.
HOW TO START
Email brcustomselite@gmail.com with your order number, the item you’d like to return, and whether you prefer an exchange or store credit. For exchanges, include your preferred item and size.
Contact us before sending anything back so we can provide return instructions and the correct address. We aim to respond within 1–2 business days.
Please use tracked shipping and keep your receipt. Once your return arrives and is inspected, we’ll email you about your exchange or store credit.
This policy does not limit any rights you may have under applicable consumer law.