Refund policy
Return & Refund Policy
At BR Customs, we take pride in creating high-quality apparel and appreciate your support. Please review our policy before placing your order.
Custom Apparel
All custom apparel sales are final.
Because custom items are made specifically for you, we do not offer refunds, returns, or exchanges on any custom apparel. Please double-check all sizes, colors, designs, and order details before completing your purchase.
Branded Apparel
Items from our branded collections (non-custom apparel) may be eligible for an exchange under the following conditions:
- Exchange requests must be made within 14 days of receiving your order.
- Items must be unworn, unused, unwashed, and in their original condition with any original tags or packaging (if applicable).
- Items showing signs of wear, washing, damage, stains, odors, or alterations will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs associated with approved exchanges. We recommend using a trackable shipping service, as BR Customs is not responsible for items lost or damaged during return transit.
No Refunds
BR Customs does not issue refunds under any circumstances. If your branded apparel qualifies under this policy, we will gladly exchange it for the same item in a different size (subject to availability) or another item of equal value.
Damaged or Incorrect Orders
If you receive an item that is damaged or you believe you received the wrong product, please contact us within 48 hours of delivery. Include your order number and clear photos so we can review the issue and work toward a resolution.
By placing an order with BR Customs, you acknowledge that you have read and agree to this Return & Refund Policy.